Solutions

Solutions

Customer support teams

Customer support teams

Improve your customer support

Improve your customer support

Improve your customer support

Improve your customer support

Manage support activities, team collaboration, and client communication in one place.

A support team hub

Keep all your help guides, FAQs, and support documents organized and easily accessible for your team. Find quick answers to common customer questions, reducing response times and boosting efficiency. Easily update team knowledge and ensure everyone has the latest information.

Keep all your help guides, FAQs, and support documents organized and easily accessible for your team. Find quick answers to common customer questions, reducing response times and boosting efficiency. Easily update team knowledge and ensure everyone has the latest information.

Enhance your customer support with Cynoia: track tickets, collaborate as a team, and share information smoothly.

Enhance your customer support with Cynoia: track tickets, collaborate as a team, and share information smoothly.

Tickets

Manage support requests

Meetings that make sense

Clearly follow all customer requests in a single view, allowing you to assign and prioritize tickets efficiently. Manage follow-ups to ensure no customer request is missed. Simplify your support process and provide quick and effective assistance to your customers.

Clearly follow all customer requests in a single view, allowing you to assign and prioritize tickets efficiently. Manage follow-ups to ensure no customer request is missed. Simplify your support process and provide quick and effective assistance to your customers.

Clearly follow all customer requests in a single view, allowing you to assign and prioritize tickets efficiently. Manage follow-ups to ensure no customer request is missed. Simplify your support process and provide quick and effective assistance to your customers.

Knowledge

Share Support Information

Your time, your way

Keep all your help guides, FAQs, and support documents organized and easily accessible for your team. Find quick answers to common customer questions, reducing response times and boosting efficiency. Easily update team knowledge and ensure everyone has the latest information.

Keep all your help guides, FAQs, and support documents organized and easily accessible for your team. Find quick answers to common customer questions, reducing response times and boosting efficiency. Easily update team knowledge and ensure everyone has the latest information.

Keep all your help guides, FAQs, and support documents organized and easily accessible for your team. Find quick answers to common customer questions, reducing response times and boosting efficiency. Easily update team knowledge and ensure everyone has the latest information.

Team

Collaborate on support cases

Everyone in sync

Chat instantly with your support team to discuss cases and share updates. Manage complex cases together, ensuring a collaborative approach to customer support. Improve first contact resolution rates and provide a seamless customer experience.

Chat instantly with your support team to discuss cases and share updates. Manage complex cases together, ensuring a collaborative approach to customer support. Improve first contact resolution rates and provide a seamless customer experience.

Chat instantly with your support team to discuss cases and share updates. Manage complex cases together, ensuring a collaborative approach to customer support. Improve first contact resolution rates and provide a seamless customer experience.

A user interface displaying a sharing event with options for selecting people and their access levels.

Quality

Track the quality of support

Google Calendar integration

Clearly track the key support indicators within the platform, measure team performance, and identify areas for improvement. Monitor customer satisfaction and ensure your support team provides the best possible service. Make data-driven decisions to optimize your support processes and enhance customer satisfaction.

Clearly track the key support indicators within the platform, measure team performance, and identify areas for improvement. Monitor customer satisfaction and ensure your support team provides the best possible service. Make data-driven decisions to optimize your support processes and enhance customer satisfaction.

Clearly track the key support indicators within the platform, measure team performance, and identify areas for improvement. Monitor customer satisfaction and ensure your support team provides the best possible service. Make data-driven decisions to optimize your support processes and enhance customer satisfaction.

Training

Support team training

Total schedule control

Easily share best practices with your support team to ensure everyone is aligned with the latest procedures and guidelines. Track training progress and make sure all team members have the skills needed to succeed. Get new team members up to speed faster by providing them with the necessary training and resources.

Easily share best practices with your support team to ensure everyone is aligned with the latest procedures and guidelines. Track training progress and make sure all team members have the skills needed to succeed. Get new team members up to speed faster by providing them with the necessary training and resources.

A user interface displaying a form with fields for inputting personal information and settings in a stylized layout.

Teams that have transformed the way they work with Cynoia

Cynoia G2 Badges

From startups to large companies, Cynoia is the choice of thousands of teams in Africa and around the world to simplify their project management and maximize their productivity. Join them and transform your work management now.

CHIHEB N.

Data Analyst

"Great all-in-one application with easy Google integration. The setup was simple, and team chat and video conferencing work very well. I've heard that other integrations are coming soon. "

4.6

Harley D.

Associate

"Push the boundaries with innovative technology. I love the variety of features that work for different industries. It simplifies everything while remaining intuitive and integrating well with our existing tools."

4.1

Ghofrane G.

Data scientist & Product owner

"Being a product manager means I need speed. I love the pace at which I can set goals, assign tasks, and connect team members. Perfect when we are constantly on the move!"

5.0

Sapthasagar H.

Software Developer

"A solid cloud platform for professional communication. Keeps conversations private and confidential while providing practical features like file sharing, video calls, and mobile access."

4.5

Lahka A.

Account Manager / Admin

"Cynoia offers many useful features for organizing teams and managing projects. I really appreciate the ease of use of the interface - no difficult learning curve."

4.2

Abhishek K.

"Their expertise in software development is truly impressive. They create customized solutions that perfectly align with the needs of clients, transforming the operational efficiency of businesses."

4.7

El Kassab M.

Manager

"Makes collaboration and management easier. Ideal for tracking team tasks and ongoing work assessment. Efficient, clear, and simple to use platform."

4.8

Meriem B.

Business Development Manager

"Cynoia helps me stay organized and simplifies teamwork. The detailed statistics allow us to track our progress at AIESEC and identify where we need to improve, leading to better planning and better results."

4.5

Seif Z.

Vice Président - Human Resources

"I used Cynoia for teamwork at AIESEC and found it easy to understand. Really flexible too - it adapted perfectly to our team's needs without any hassle."

4.9

Aamir A.

"The secure messaging system is a huge advantage - it allows our team to collaborate while maintaining confidentiality. Screen sharing, calls, and file sharing work perfectly, and the Google integration is excellent."

4.6

Didier T.

Développeur logiciel

"Before Cynoia, we were wasting time juggling email inboxes and calendars, missing client meetings. Now everything is centralized in a single interface - we find information more quickly and have doubled our B2B conversion rate!"

4.9

Yasmine S.

Head of Business Development

"It has simplified our project management and team communication. The user-friendly design and easy integration with our other tools have seriously improved our productivity."

4.4

Amal A.

Finance and space manager

"Managing our community of 300 people has become much easier with Cynoia's customized platform. Their team is incredibly responsive, and I love how it integrates with our more technical management solutions."

4.2

Teams that have transformed the way they work with Cynoia

Cynoia G2 Badges

From startups to large companies, Cynoia is the choice of thousands of teams in Africa and around the world to simplify their project management and maximize their productivity. Join them and transform your work management now.

CHIHEB N.

Data Analyst

"Great all-in-one application with easy Google integration. The setup was simple, and team chat and video conferencing work very well. I've heard that other integrations are coming soon. "

4.6

Harley D.

Associate

"Push the boundaries with innovative technology. I love the variety of features that work for different industries. It simplifies everything while remaining intuitive and integrating well with our existing tools."

4.1

Ghofrane G.

Data scientist & Product owner

"Being a product manager means I need speed. I love the pace at which I can set goals, assign tasks, and connect team members. Perfect when we are constantly on the move!"

5.0

Sapthasagar H.

Software Developer

"A solid cloud platform for professional communication. Keeps conversations private and confidential while providing practical features like file sharing, video calls, and mobile access."

4.5

Lahka A.

Account Manager / Admin

"Cynoia offers many useful features for organizing teams and managing projects. I really appreciate the ease of use of the interface - no difficult learning curve."

4.2

Abhishek K.

"Their expertise in software development is truly impressive. They create customized solutions that perfectly align with the needs of clients, transforming the operational efficiency of businesses."

4.7

El Kassab M.

Manager

"Makes collaboration and management easier. Ideal for tracking team tasks and ongoing work assessment. Efficient, clear, and simple to use platform."

4.8

Meriem B.

Business Development Manager

"Cynoia helps me stay organized and simplifies teamwork. The detailed statistics allow us to track our progress at AIESEC and identify where we need to improve, leading to better planning and better results."

4.5

Seif Z.

Vice Président - Human Resources

"I used Cynoia for teamwork at AIESEC and found it easy to understand. Really flexible too - it adapted perfectly to our team's needs without any hassle."

4.9

Aamir A.

"The secure messaging system is a huge advantage - it allows our team to collaborate while maintaining confidentiality. Screen sharing, calls, and file sharing work perfectly, and the Google integration is excellent."

4.6

Didier T.

Développeur logiciel

"Before Cynoia, we were wasting time juggling email inboxes and calendars, missing client meetings. Now everything is centralized in a single interface - we find information more quickly and have doubled our B2B conversion rate!"

4.9

Yasmine S.

Head of Business Development

"It has simplified our project management and team communication. The user-friendly design and easy integration with our other tools have seriously improved our productivity."

4.4

Amal A.

Finance and space manager

"Managing our community of 300 people has become much easier with Cynoia's customized platform. Their team is incredibly responsive, and I love how it integrates with our more technical management solutions."

4.2

Teams that have transformed the way they work with Cynoia

Cynoia G2 Badges

From startups to large companies, Cynoia is the choice of thousands of teams in Africa and around the world to simplify their project management and maximize their productivity. Join them and transform your work management now.

CHIHEB N.

Data Analyst

"Great all-in-one application with easy Google integration. The setup was simple, and team chat and video conferencing work very well. I've heard that other integrations are coming soon. "

4.6

Harley D.

Associate

"Push the boundaries with innovative technology. I love the variety of features that work for different industries. It simplifies everything while remaining intuitive and integrating well with our existing tools."

4.1

Ghofrane G.

Data scientist & Product owner

"Being a product manager means I need speed. I love the pace at which I can set goals, assign tasks, and connect team members. Perfect when we are constantly on the move!"

5.0

Sapthasagar H.

Software Developer

"A solid cloud platform for professional communication. Keeps conversations private and confidential while providing practical features like file sharing, video calls, and mobile access."

4.5

Lahka A.

Account Manager / Admin

"Cynoia offers many useful features for organizing teams and managing projects. I really appreciate the ease of use of the interface - no difficult learning curve."

4.2

Abhishek K.

"Their expertise in software development is truly impressive. They create customized solutions that perfectly align with the needs of clients, transforming the operational efficiency of businesses."

4.7

El Kassab M.

Manager

"Makes collaboration and management easier. Ideal for tracking team tasks and ongoing work assessment. Efficient, clear, and simple to use platform."

4.8

Meriem B.

Business Development Manager

"Cynoia helps me stay organized and simplifies teamwork. The detailed statistics allow us to track our progress at AIESEC and identify where we need to improve, leading to better planning and better results."

4.5

Seif Z.

Vice Président - Human Resources

"I used Cynoia for teamwork at AIESEC and found it easy to understand. Really flexible too - it adapted perfectly to our team's needs without any hassle."

4.9

Aamir A.

"The secure messaging system is a huge advantage - it allows our team to collaborate while maintaining confidentiality. Screen sharing, calls, and file sharing work perfectly, and the Google integration is excellent."

4.6

Didier T.

Développeur logiciel

"Before Cynoia, we were wasting time juggling email inboxes and calendars, missing client meetings. Now everything is centralized in a single interface - we find information more quickly and have doubled our B2B conversion rate!"

4.9

Yasmine S.

Head of Business Development

"It has simplified our project management and team communication. The user-friendly design and easy integration with our other tools have seriously improved our productivity."

4.4

Amal A.

Finance and space manager

"Managing our community of 300 people has become much easier with Cynoia's customized platform. Their team is incredibly responsive, and I love how it integrates with our more technical management solutions."

4.2

Pricing Plans

Cynoia helps teams of all sizes work smarter, achieve goals, and save money.

Start for free. Explore all the features for 14 days, no credit card required.

Monthly

Annual -16.67%

Community Plan

Small teams looking to test Cynoia and simplify their collaboration.

Free

What's included

Up to 10 team members

500 project tasks maximum

5 dedicated chat channels

Full access to chat history

1 dedicated video conference room (up to 10 participants)

100 team notes (without public sharing)

100 personal notes (without public sharing)

Support through helpdesk and FAQs

Plan Pro Team

Expanding teams that need advanced tools to collaborate effectively.

€12

user / per month

What's included

Unlimited number of paying members

Unlimited tasks and projects

Up to 50 chat channels

Full access to chat history

10 dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Email support during business hours

Plan Pro Team Unlimited

Companies seeking comprehensive features and enhanced security.

€249

month (unlimited users)

What's included

Unlimited number of users

Unlimited tasks and projects

Unlimited discussion channels

Complete discussion history

Unlimited dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Priority support via live chat and email

Pricing Plans

Cynoia helps teams of all sizes work smarter, achieve goals, and save money.

Start for free. Explore all the features for 14 days, no credit card required.

Monthly

Annual -16.67%

Community Plan

Small teams looking to test Cynoia and simplify their collaboration.

Free

What's included

Up to 10 team members

500 project tasks maximum

5 dedicated chat channels

Full access to chat history

1 dedicated video conference room (up to 10 participants)

100 team notes (without public sharing)

100 personal notes (without public sharing)

Support through helpdesk and FAQs

Plan Pro Team

Expanding teams that need advanced tools to collaborate effectively.

€12

user / per month

What's included

Unlimited number of paying members

Unlimited tasks and projects

Up to 50 chat channels

Full access to chat history

10 dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Email support during business hours

Plan Pro Team Unlimited

Companies seeking comprehensive features and enhanced security.

€249

month (unlimited users)

What's included

Unlimited number of users

Unlimited tasks and projects

Unlimited discussion channels

Complete discussion history

Unlimited dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Priority support via live chat and email

Pricing Plans

Cynoia helps teams of all sizes work smarter, achieve goals, and save money.

Start for free. Explore all the features for 14 days, no credit card required.

Monthly

Annual -16.67%

Community Plan

Small teams looking to test Cynoia and simplify their collaboration.

Free

What's included

Up to 10 team members

500 project tasks maximum

5 dedicated chat channels

Full access to chat history

1 dedicated video conference room (up to 10 participants)

100 team notes (without public sharing)

100 personal notes (without public sharing)

Support through helpdesk and FAQs

Plan Pro Team

Expanding teams that need advanced tools to collaborate effectively.

€12

user / per month

What's included

Unlimited number of paying members

Unlimited tasks and projects

Up to 50 chat channels

Full access to chat history

10 dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Email support during business hours

Plan Pro Team Unlimited

Companies seeking comprehensive features and enhanced security.

€249

month (unlimited users)

What's included

Unlimited number of users

Unlimited tasks and projects

Unlimited discussion channels

Complete discussion history

Unlimited dedicated video conference rooms (up to 20 participants per room)

Unlimited team notes (with public sharing)

Unlimited personal notes (with public sharing)

Priority support via live chat and email

Simplify your projects today for free

No credit card · 14-day unlimited free trial · 10 free users forever

Simplify your projects today for free

No credit card · 14-day unlimited free trial · 10 free users forever

Simplify your projects today for free

No credit card · 14-day unlimited free trial · 10 free users forever